Buying message packs

Packs are perfect for large one-off sends.


How can I buy packs?

You'll find them under Plans and top-ups.

1) Go to the menu on the top right corner of your account and click Plans and top-ups.

2) Scroll down to Packs and hit Buy packs.

3) Choose your packs. Feel free to pick as many as you need - for example:

  • 2 packs of 5000 SMS
  • 1 pack of 25000 SMS

Once you've made your selection, click Next.


Afterwards, you can check the status of your packs under Plans and top-ups.



Which message packs can I buy?

You can currently purchase SMS message packs.

Some packs may be available for specific E-goi plans only.



Is there an expiry date for my packs?

Yes, they are valid for 3 months from the moment of purchase. You can check their expiry date under Plans and top-ups.



I bought a 5000 SMS pack and did some sends, but I'm not seeing them deducted off the pack. What happened?

You probably still have a number of SMS available in your plan, so E-goi went for those first.

E-goi will deduct sends in this order:

  • Plan
  • Addons
  • Packs
  • Account balance



I forgot to renew my plan, but I had non-expired packs. Will I lose them?

Not at all! Your plan will switch to GoSend (pay-as-you-go), so you can use your packs.



Can I have a custom pack offer?

Yes for Corporate plans! Give your account manager a shout about it or drop us a line using your account's help section.