Payments and Billing

What's the free Social One plan and where do I sign up?

If you're putting the finishing touches to your digital marketing strategy but don't really know how to get it out the door, our free Social One plan (https://www.e-goi.com/free-marketing-plan/) might just be your answer :) It's a free plan, which means we ha...

New E-goi Pricing for 2023

In January 19th, 2023, the new price list for E-goi plans will come into effect. See the table below: Why? The value adjustments will follow the rise in inflation since our last price update, 3 years ago, and will contribute to the platform's high...

Where can I see a cost report for all my sends?

Just do this: 1) Click your user menu (upper right corner) and choose "Payments". 2) On the account balance tab, hit the "Cost report" button. You'll be taken to a cost breakdown of all emails you've sent using E-goi so far. Feel free to slice it ...

I'm using an old E-goi Plan. What should I do now?

It's true! E-goi has increasingly grown, it has more and better features (https://www.e-goi.com/features/) now, it's more user friendly and, very soon, it will also have new plans more tailored to your real needs. But... what happens to those who have an old ...

What happened to the free 5001 plan?

It's been put to rest :( The good news: now you have two free options to try all the E-goi superpowers before signing up for a paid plan (https://helpdesk.e-goi.com/561569-Signing-up-for-an-E-goi-plan): Option 1: A 30-day free trial (https://helpdesk.e-goi.c...

I've just signed up for an E-goi paid service. When can I use it?

You can usually start using it right away, but it all depends on the payment method (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) you've chosen. - Credit card or Paypal account: up to 24 hours (it'll often take just a few minutes th...

Do you have a money-back guarantee?

Yep! We're confident you'll love E-goi to bits, but if for some reason you're unhappy with it, simply ask us for a refund within 30 days of your first purchase and tell us why E-goi isn't right for you. We'll grant you a refund if: - you have complied w...

Signing up for a plan or topping up my account

Quite simple actually: 1) Hit the Upgrade button on the upper right corner of your E-goi account. 2) Choose a plan (https://www.e-goi.com/pricing/) and customise it. How many contacts? Need to send SMS campaigns? What about a dedicated IP? 3) Proceed ...

Redeeming an E-goi voucher

Got an E-goi voucher? Congrats, let's use it :) How you do it depends on your voucher type: 1) Head over the upper bar and click the Upgrade button. 2) You'll be taken to the plan selection page. Choose your plan and type in your promo code on the rig...

How do I cancel my E-goi plan or update the credit card I'm using?

You have two options in case you need to cancel your E-goi plan or just update the credit card used for payment (in case, for example, the card is about to expire). You can do this on the "Plans and Top-ups" page or on your "Account Balance". Let's look at e...

Viewing the invoice of an E-goi service I purchased

Whenever you buy something (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) from us, we'll email you the invoice a few days after your purchase. All invoices are also stored in your E-goi account in PDF format. To grab them: 1) Go t...

What's E-goi's tax/VAT number?

If you need our billing information for bookkeeping, feel free to use the info below: Company name: E-goi, Lda Postal address: Av. Menéres, 834 4450-190 Matosinhos Portugal Tax/VAT number: PT 514727420