Payments and Billing

I've just signed up for an E-goi paid service. When can I use it?

You can usually start using it right away, but it all depends on the payment method (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) you've chosen. - Credit card or Paypal account: up to 24 hours (it'll often take just a few minutes th...

Do you have a money-back guarantee?

If you signed up for one of our email plans (https://www.e-goi.com/pricing), yes, we do have a 30-day money back guarantee! We're confident you'll love E-goi to bits, but if you are unhappy due to technical issues within our sole responsibility which we're ...

Signing up for a plan or buying messages

Quite simple actually: 1) Hit the "Upgrade" button on the upper right corner of your E-goi account. 2) Choose between a plan (https://www.e-goi.com/pricing/plans/) or pay-as-you-go (https://www.e-goi.com/pricing/pay-as-you-go/). 3) Select your plan or...

Redeeming an E-goi voucher

Got an E-goi voucher? Congrats, let's use it :) How you do it depends on your voucher type: I got a discount on a plan (https://www.e-goi.com/pricing/plans/) 1) Head over to your user menu (upper right corner) and click the "Sign up" button (next to "Em...

How do I cancel my E-goi plan or update the credit card I'm using?

If you need to cancel your E-goi plan or simply want to change the credit card used for payment (in case, for example, the card is about to expire), just do the following: 1- Head over to your user menu (upper right corner) and click Account balance. 2- ...

Viewing the invoice of an E-goi service I purchased

Whenever you buy something (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) from us, we'll email you the invoice a few days after your purchase. All invoices are also stored in your E-goi account in PDF format. To grab them: 1) Go t...

What's E-goi's tax/VAT number?

If you need our billing information for bookkeeping, feel free to use the info below: Company name: E-goi, Lda Postal address: Av. Menéres, 834 4450-190 Matosinhos Portugal Tax/VAT number: PT 514727420