Payments and Billing

I'm using an old E-goi Plan. What should I do now?

It's true! E-goi has increasingly grown, it has more and better features (https://www.e-goi.com/features/) now, it's more user friendly and, very soon, it will also have new plans more tailored to your real needs. But... what happens to those who have an old ...

What happened to the free 5001 plan?

It's been put to rest :( The good news: now you have two free options to try all the E-goi superpowers before signing up for a paid plan (https://helpdesk.e-goi.com/561569-Signing-up-for-an-E-goi-plan): Option 1: A 30-day free trial (https://helpdesk.e-goi.c...

I've just signed up for an E-goi paid service. When can I use it?

You can usually start using it right away, but it all depends on the payment method (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) you've chosen. - Credit card or Paypal account: up to 24 hours (it'll often take just a few minutes th...

Do you have a money-back guarantee?

If you signed up for one of our email plans (https://www.e-goi.com/pricing), yes, we do have a 30-day money back guarantee! We're confident you'll love E-goi to bits, but if you are unhappy due to technical issues within our sole responsibility which we're ...

Signing up for an E-goi plan

Quite simple actually: 1) Hit the "Upgrade" button on the upper right corner of your E-goi account. 2) Choose a plan (https://www.e-goi.com/pricing/) and personalise it: How many contacts do you need? Would you like to send SMS campaigns? Do you need a d...

Redeeming an E-goi voucher

Got an E-goi voucher? Congrats, let's use it :) How you do it depends on your voucher type: 1) Head over the upper bar and click the Upgrade button. 2) You'll be taken to the plan selection page. Choose your plan and type in your promo code on the rig...

How do I cancel my E-goi plan or update the credit card I'm using?

You have two options in case you need to cancel your E-goi plan or just update the credit card used for payment (in case, for example, the card is about to expire). You can do this on the "Plans and Top-ups" page or on your "Account Balance". Let's look at e...

Viewing the invoice of an E-goi service I purchased

Whenever you buy something (//helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) from us, we'll email you the invoice a few days after your purchase. All invoices are also stored in your E-goi account in PDF format. To grab them: 1) Go t...

What's E-goi's tax/VAT number?

If you need our billing information for bookkeeping, feel free to use the info below: Company name: E-goi, Lda Postal address: Av. Menéres, 834 4450-190 Matosinhos Portugal Tax/VAT number: PT 514727420