How do I get support?

If you'd like some help while using E-goi, just hit the Help button (lower right corner) and type in your question :-)

E-goi will show you a couple of related how-tos. If none of those answers your question, you can open a ticket to drop us a line.

 

Do all E-goi accounts include live tech support?

Every account gets how-to suggestions plus full access to our knowledge base.

Live tech support is available for paid E-goi accounts.

If you sign up for a Pro plan, you also get 1-on-1 Strategy Coaching, which helps you turbocharge your business using E-goi. Perfect if you don't quite know how to get started!

 

Should I phone you for tech questions?

Although we're available by phone for billing and general stuff, you're always better off opening a ticket for tech questions, as we need time to dig further into those.

 

What info should I include when opening a ticket?

Just briefly tell us what's happening. If it's something better seen than told, take a screenshot (you can attach it to your message when creating your ticket).

 

I've got a reply from support asking me to attach an email message. How to do it?

Sometimes, when looking into the email campaign you've sent out using E-goi, we may ask you to forward us the actual campaign email you received. We'll be needing the email's full headers - you can send us those over by forwarding the email as an attachment or, if you use Gmail or similar, copying the email's full headers.

 

What if you need remote access to my computer?

In some special cases, we may need to join you in watching what's actually happening on your computer, so we can pinpoint any issues and fix them right there and then. Simply install this extension on your Chrome browser, enable the "Sharing" option and provide us the code shown.