Storing email replies in E-goi

Whenever people answer an email you sent out using E-goi, they'll be replying to the email address you've set as sender (or the one you've chosen as your email's reply-to address).

This means you'll often get a lot of automated out-of-office replies. E-goi can filter those out for you in addition to storing your contacts' real answers! Just do the following:

1) When sending an email, enable the Store replies in E-goi setting (under the campaign's advanced options).

2) Once your campaign is out the door, any replies from your contacts which are not out-of-offices will be shown on each contact's profile. To view a specific contact's answer, search for that contact, bring their profile up and hit the Replies tab. 


Your campaign report will also include a Replies section, detailing the total ouf-of-offices and the total actual replies.




If I store replies in E-goi, will I still get them in my email address?

You won't receive out-of-offices (E-goi will handle those), but you will receive any actual replies people send to your reply-to address. They'll also be stored in E-goi so you can do answer-based segmentation across your list!


How can I segment my contacts based on what they reply?

Quite simple. To view only people who answered your email, create a segment using the Contacts who replied segment.

To view those whose answer includes a specific word, create a segment using Campaign reply contents and type in the word you want to search.

You can also do segments based on reply date and number of replies. Simply choose the criteria you need.


Can I trigger automations when people reply to my email?

Sure! Just set up an automation and use the Reply trigger.