Whenever people answer an email you sent out using E-goi, they'll be replying to the email address you've set as sender (or the one you've chosen as your email's reply-to address).
This means you'll often get a lot of automated out-of-office replies. E-goi can filter those out for you in addition to storing your contacts' real answers! Just do the following:
1) When sending an email, enable the Store replies in E-goi setting (under the campaign's advanced options).
2) Once your campaign is out the door, any replies from your contacts which are not out-of-offices will be shown on each contact's profile. To view a specific contact's answer, search for that contact, bring their profile up, hit the Activity tab and filter it for "replies".
How can I segment my contacts based on what they reply?Quite simple. To view only people who answered your email, create a segment using the Contacts who replied segment.
To view those whose answer includes a specific word, create a segment using Campaign reply contents and type in the word you want to search.
You can also do segments based on reply date and number of replies. Simply choose the criteria you need.