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Storing email replies in E-goi

Whenever people answer an email you sent out using E-goi, they'll be replying to the email address you've set as sender (https://helpdesk.e-goi.com/704420-Adding-a-sender) (or the one you've chosen as your email's reply-to address). This means you'll often get a lot of automated out-of-office replies. E-goi can filter those out for you in addition to storing your contacts' real answers! Just do the following: 1) When sending an email (https://helpdesk.e-goi.com/362588-Sending-a-campaign), ...

What's the size limit for my email campaign images?

Adding pictures to your email while using E-goi's Email Builder (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder) is a breeze. Just drag and drop! You can upload JPEG, GIF or PNG pics up to about 2 MB each. Keep in mind emails love small-sized pics. If you upload a really big image, E-goi will offer to bring it down to a manageable size. Any images you upload will be stored in E-goi's file manager, where you can rename them and sort them into folders. ¿Can I...

Adding products to my email using Email Builder

E-goi can automatically plug items from your online store straight into your email campaign! Perfect to engage customers with related products or items left in their cart. Simply drag-and-drop our ecommerce widgets while using Email Builder (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder). Which items can I pull into my email? - Manually-added (how to do it (https://helpdesk.e-goi.com/390838-Adding-products-to-your-campaign-using-Email-Builder#pr...

Email campaign options

You probably want to personalise your email campaign (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign) as much as possible, right? And actually you can do it! You will see here the options that you can define to optimise your communications and increase your email open rates. Let's see how to do it and what each option is about. How do I set my email options? 1) Head over the Engage menu, hover the mouse pointer over Email, and hit Create. 2) Pick the contact list you'...

Creating a widget template

Do you use create email campaigns using the Email Builder (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder), landing pages (https://helpdesk.e-goi.com/478074-Creating-a-sign-up-landing-page) and on-site messaging (https://helpdesk.e-goi.com/545236-On-site-Messaging-What-is-it-and-how-to-add-it-to-my-site)? Then you should know that it's possible to create widget templates! Creating your own widget templates will help you to manage your content in E-goi, it will save you ...

Creating an email template

Did you know that you can create email templates in E-goi? It can be very useful and save you lots of time, especially if you follow a specific design when creating your email campaign (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign). You won't need to duplicate the email campaign (https://helpdesk.e-goi.com/667373-Duplicating-a-campaign-to-resend-it) or do it from scratch every single time. And, by the way, it's quite simple. Simply choose your favourite editor (Email Builder (h...

How does E-goi know which countries people are opening my email from?

When a contact opens your email (https://helpdesk.e-goi.com/286088-Whats-an-email-open-and-how-does-E-goi-track-them), we look at the country of the IP address (https://en.wikipedia.org/wiki/IP_address) they connect to the Internet through (check out your own IP here! (http://ip.city/)). Someone in the UK will be browsing via a UK-based IP whereas someone in another country (Spain, USA, Greece, Japan, etc.) will be allocated an IP from their own country. E-goi uses this to display the countries ...

Why does Gmail says my email was sent via 1-hostingservice.com?

When getting an email (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign) out the door to your contacts, those using Gmail may sometimes notice it has been sent "via 1-hostingservice.com". 1-hostingservice.com is an E-goi domain designed to boost your deliverability. If your own domain reputation in E-goi is not quite perfect yet (https://helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why) (this is par for the course in your first sends and will improve as you keep send...

Gmail is clipping my emails. How can I avoid it?

You've probably noticed that some emails appear clipped when they're opened in Gmail. Also, they have a notification like the one shown below. Yep, that's true. Gmail clips emails that are over 102 KB in size and it shows a link where you can go and see the complete message. Behind an email campaign (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign) there is an HTML code that it's composed by text, image and link URLs, tracking codes, text formatting and more. Once all these e...

Creating an email using the Advanced Editor (visual editor + HTML code)

Would you like to create a professional newsletter quickly, but you need to make some adjustments in the HTML code? We knew you would, so we created Egoi's Advanced Editor! Let's see how it works: 1) Hit the "Engage" menu, hover the mouse pointer over "Email", and hit "Create". 2) Pick the contact list you'll be doing this send to. Then choose "Broadcast" and click "Next". 3) Then create the email "From Scratch" and then start with a "Blank email". Write down the email's subject, opt to ed...

Adding conditional content to my email

If you love to slice-and-dice your contact list, you can use E-goi to add segment-based variations to any part of your emails! Say you own a vet clinic - how cool would it be to have the puppy pic in your email auto-switch to a kitty pic for cat owners? Super-cool, that's how! 1) Start by creating a segment in your contact list (https://helpdesk.e-goi.com/000269-Segmenting-my-contact-list-segments-tags-and-extra-fields) containing only those people who will be sent different content (in our c...

Creating an email using Email Builder

Email Builder is E-goi's zippy, ultra-effortless email editor designed to quickly create professional, bullet-proof newsletters rendering properly in Gmail, AppleMail, Outlook (and many others) with full mobile responsiveness! Using it is a breeze: 1) Hit the "Engage" menu, hover the mouse pointer over "Email", and hit "Create". 2) Pick the contact list you'll be doing this send to. Then choose "Broadcast" and click "Next". 3) Select "From scratch" and choose whether you'll start from ...

Can I attach files or images to my emails?

No, E-goi doesn't allow you to attach files to your email. There is a simple reason for this: emailing attachments or embedded pictures goes against email marketing standards and best practices. Here's why: - bigger-sized emails (such as those with attachments) take much longer to send and receive - major ISPs (Gmail, Hotmail, Yahoo, etc.) tend to block large bulk-sent emails - bulk emails with attached files and embedded pics usually trigger spam filters - attachments make it a pain to...

What's an email open and how does E-goi track it?

E-goi logs an email open when a contact who receives your email (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign) either: - Views the images in your email - Doesn't view images but clicks through any link in your email This is similar to how ISPs (Gmail, Outlook, Yahoo, etc.) measure engagement. The more your contacts view or click through your emails, the higher your engagement and sending reputation (https://helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-...

Uploading my own newsletter into E-goi as a ZIP file

E-goi comes complete with several tools to help you quickly put together great-looking emails (either from ground up (//helpdesk.e-goi.com/489190-Creating-a-newsletter-from-ground-up-with-the-Easygoi-editor) or based on one of our templates). But if you've already created your email using another HTML editor, it's a simple matter to put it up in E-goi! Just compress your email's HTML file and images in a ZIP file and upload away. In this example, we've designed and coded a newsletter in cr...

What's an email bounce and how does E-goi handle bounces?

A bounce is the primary way ISPs tell us an email address has a delivery problem: either it can't temporarily receive emails (soft bounce) or has become permanently inaccessible (hard bounce). Soft bounces are often "inbox full" or "can't connect at this time" errors whereas hard bounces almost always come back from email addresses which are not valid, no longer exist or have a serious delivery problem. That's the theory, but what you really need to know about bounces is this: having lots of ...

How can I prevent my emails from ending up in the spam folder?

If there's one thing you can be sure about deliverability is that it has no magic formula! There's no way to guarantee that your emails land in the inbox of all your contacts (just as there's no way you can legally burst into someone else's home as you please :). Don't fret though - there's plenty of ways to ensure the chances of your emails making it through are as high as possible! E-goi will help you achieve this, but there's a handful of tips you need to always bear in mind to keep you...

Customising my email footer

When you send out an email using E-goi, we'll automatically add a footer to it, ensuring your email abides by email marketing standards and best practices. But fret not, you can customise it!. Changing E-goi's footer texts and style Just click the footer itself while editing your email (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder). You can then change its content as you would with any content block in the editor. If you'd like to hide a specific item (eg. you...

My emails are landing in Gmail's "Promotions" tab. Help!

We've tooned about this :) (http://bo.e-goi.com/images/infographics/MarketersVsGmailTabsEN2.png) Oh, and be sure to have a gander at these tips as well (//blog.e-goi.com/en/straight-from-email-bosses-mouth-what-does-it-take-to-reach-the-inbox/).

What do all those email bounce codes mean?

A bounce (//helpdesk.e-goi.com/721673-Whatx27s-an-email-span-classSearchHighlightbouncespan-and-how-does-E-goi-handle-bounces) is the automated reply you get everytime an email address can't accept the email you send it. Usually this happens when the email address is invalid or has been disabled, but there are many other possible reasons. Bounces include a numeric code which helps understand why your email was not delivered. Find below a description for most standard codes, sorted by categori...

What should I do if an ISP blocks the emails I send using E-goi?

If all your contacts in a specific ISP suddenly stop receiving mailings from you altogether (ie. the emails you send them won't land anywhere, including their inbox and spam folders), it's quite likely the ISP has blocked your emails :( ISPs can crack down on your sends for a number of reasons, especially if you haven't followed our deliverability guide (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder). To try to fix this as quickly as possible, do...

Split-testing an email

Which version of your email will have the best response? The one with a punchier subject line? Should you go for a "View item" button or a "Buy it now"? You can automatically leave that call to your own audience! Just run an A/B split-test. E-goi will send both versions of your email to a slice of your contact list (usually 5%). Half of those people will get version A while the other half receives version B. E-goi then gauges how each version performs for a couple hours and sends out the winn...

How often should I send my mailings?

It all boils down to two key things: - how often your audience is expecting to receive your mailings - how engaging they find them to be This means the first thing you should do is clearly state in your sign-up form (//helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) how often subscribers will be sent mails from you (daily, weekly, every two weeks, etc.). Consider also adding a small reminder to all your emails letting your contacts know the frequency of your sends, as well...

I'm not receiving emails sent by E-goi in my corporate address. Now what?

If you have a corporate email addresss (eg. me@mycompany.com), but no emails sent via E-goi (including delivery tests and deployed campaigns) reach your address or any other inside your office, it usually boils down to how your company has set up email routing. This setting can automatically block any email sent to you on behalf of your company by an external service (such as E-goi). Fixing it is pretty simple. Just ask the tech folk in charge of your internal emails to make the following ...

E-goi says my domain is recent or that a link is blacklisted. Help!

Domain too recent A domain is that bit in your email address right after the "@" symbol. If you used, say, me@example.com as your email sender (https://helpdesk.e-goi.com/704420-Adding-a-sender), its domain would be example.com. However, if you registered your domain a short while ago, it'll be given the stink eye from Gmail, Outlook.com, Yahoo and other email providers, as they tend to see lots of spam coming from recently registered domains! So, if you get this warning, drop us a line ...

What do my anti-spam test results mean?

One of the tests you can have E-goi run on your email campaign is the anti-spam breakdown. It's based on SpamAssassin (//spamassassin.apache.org/), a popular spam filter used by many corporate networks. Even though your subscriber engagement and reputation (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder) are the most important factors shaping your deliverability, a high SpamAssassin score (higher than 2 or 3) can still get you blocked at corporat...

Adding dynamic content to my email using XML or JSON

If you need to automatically plug external contents into your email (say, a "deal of the day" section which fetches two items from your online store at sales price), E-goi makes it quite simple: 1) First and foremost, make sure your XML or JSON output follows these basic rules: - Enclose the whole thing with <items> (for XML) or "items" (for JSON). - Enclose every individual item with <item> (for XML) or "item" (for JSON). - You can have as many <item> sets as you n...

I've got a low sending reputation. Why?

Plenty of reasons, but these are key: - Questionable mailing lists - Lots of complaints - Lots of opt-outs - Lots of bounces Any of the above is a telltale sign that your target audience is not interested in your messages. And the lower their engagement, the lower your sending reputation! If your reputation plunges, your emails won't reach the inbox (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder). Too much of a drop and you could also get yo...

I'm getting lots of bounces. Why?

This usually boils down to: 1) Old, stale mailing lists 2) Purchased or harvested lists 3) Offline lists Having a lot of bounces (//helpdesk.e-goi.com/721673-Whats-an-email-bounce-and-how-does-E-goi-handle-bounces) (dead or invalid email addresses) will ruin your sending reputation and can get your account suspended (//helpdesk.e-goi.com/956031-My-account-was-suspended-What-can-I-do)! Take a look at other bad things that impact your reputation (//helpdesk.e-goi.com/398440-Ive-got-a-l...

I'm getting lots of complaints and opt-outs. Why?

This usually boils down to: 1) Lack of explicit consent from your contacts to mail them 2) Old, stale mailing lists 3) Purchased or harvested lists 4) Offline lists Having lots of spam complaints and unsubscribes will ruin your sending reputation and can get your account suspended (//helpdesk.e-goi.com/956031-My-account-was-suspended-What-can-I-do)! Take a look at other bad things that impact your reputation (//helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why)

How large should my email be?

An email marketing message shouldn't exceed about 100 KB in size, as most ISPs (such as Gmail, Outlook.com and Yahoo) tend to flag large emails as spam (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder) or even outright reject them. That's why E-goi won't allow you to send out big messages - you'd ruin your sending reputation! Very large emails are usually due to: - Too much content: The lighter your e mail feels, the more people will be willing ...

Why shouldn't I use Gmail, Yahoo and AOL addresses as my email sender?

Because soon those email services just won't let you - and for good reason. To prevent address spoofing by spammers, some of the major webmail services (including Gmail, Yahoo and AOL) will reject and bounce back any email with a "From" address of theirs which isn't being sent by themselves. This is why you shouldn't use Gmail, Yahoo or AOL senders in E-goi, as soon virtually none of your emails won't be delivered! We've blogged further about this (https://blog.e-goi.com/email-marketing-e...

Creating an email campaign

It's really quite simple: 1) Go to the Engage menu, head over to Email, and hit Create. 2) Choose the contact list you'll be sending your email to and whether it's a single or a recurring send. Then click Next. 3) You'll be shown a couple different ways to create your email message. You can design it from ground up (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder), go for one of our ready-made templates (https://helpdesk.e-goi.com/069507-Creating-an-email-template) o...

Posting an email campaign to Facebook or Twitter

When sending your email, E-goi can also auto-post it on Facebook or Twitter. This makes it easy to share your latest contents (say, a newsletter) with your followers: 1) Start by creating your email campaign (//helpdesk.e-goi.com/104194-Creating-an-email-campaign). When it's ready for sending, just deploy it (simply click "Deploy/Send" while editing it). 2) You'll be taken to the campaign's deployment page. Hit "Other options" (bottom of the page) and turn on "Post to Facebook after sendin...

All images and links in my email stopped working! Why?

If you suddenly find that every picture in your email has suddenly vanished and no link works (while editing the email in E-goi or viewing it in your inbox), there are usually two possible reasons for this: Reason 1 - CNAME misconfiguration In case you've added E-goi's CNAME to your domain for improved deliverability (//helpdesk.e-goi.com/966339-Adding-E-gois-CNAME-record-to-my-own-domain), E-goi will only be allowed to display images and links in your emails as long as that CNAME exists (...

Can I use Google Fonts in my email?

Yes, but with a couple caveats. Keep in mind Google Fonts (//fonts.google.com/) (and any other webfont) isn't yet compatible with major email clients, such as Gmail, Outlook, Yahoo and AOL! This is why E-goi will only allow you to choose a handful of good old system fonts by default, as those are the ones we know for sure any email client supports. Still, Google Fonts is indeed compatible with Apple Mail and Android, which come built-in with virtually all smartphones and tablets. If y...

Can I remove E-goi's seal from my emails?

By default, emails sent out using E-goi will include E-goi's anti-spam seal in the footer. This seal lets your contacts know that your message abides by email marketing standards and best practices. It works like a postage stamp and complaints handler all rolled into one, ensuring that your message is consent-based and not a forgery. This increases trust among your contacts - and the more they trust you, the higher your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-f...

How fast does E-goi send my emails?

E-goi will always get your emails out the door at the maximum speed allowed by four things: - Your account's sending reputation: The higher the reputation (//helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why) of your E-goi account (which mostly depends on your list import hygiene (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file) and how well your campaigns have been performing), the quicker your emails will be sent. - Your contact imports: Some spammy-like list impo...

Warming up my IP address

Any time you send out an email across the Internet, it relies on an IP address (//en.wikipedia.org/wiki/IP_address) to reach its destination. E-goi allows you to use a shared IP for your sends (assigned to other E-goi accounts as well) or go for a dedicated IP (which is yours only and hence much faster and safer). A dedicated IP is usually "cold", as it was allocated specifically to you and has never been used. This is why almost all ISPs (such as Gmail, Outlook.com, Yahoo, etc.) will put it ...

Can I use emojis in my email?

Yep :) You can add any symbol or emoji to the message body and to the subject line of your email in E-goi: - If you work with macOS operating system, use this key combination: ctrl + cmd ⌘ + space bar and choose the emoji. - If you work with Windows operating system, use this key combination: win ⊞ + . (period) and choose the emoji. Done, it's that simple! When people see your email, it should display the symbol you've chosen. Why "should" though? Well, how symbols look like (or wheth...

I can't choose the Email Builder editor. Why?

Our Email Builder editor makes it a breeze for you to design great-looking newsletters (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder). The HTML code for all Builder-generated emails is locked for anti-spam compliance and proper display across major email clients. This means you can't edit the email's full HTML or use your custom source. Hence, Email Builder won't be available if you: - Import your own newsletter as a ZIP file (//helpdesk.e-goi.com/250048-Uploa...

Adding a link to my file

If you use E-goi to create your email (https://helpdesk.e-goi.com/586901-Creating-an-email-using-Email-Builder) or design your landing page (https://helpdesk.e-goi.com/478074-Creating-a-sign-up-landing-page), it's quite simple to link to an external file (eg. a PDF ebook): 1) Edit the text block you want to add your link to (if you've got no text block on your layout yet, just drag the Text widget from the left-hand panel to where you'd like it to appear). 2) Use the mouse to highlight the ...

Why don't my links open straight away on the email preview and delivery test?

If you click on any link in your email while previewing it (either using the online preview or E-goi's delivery test feature), the link won't open immediately. E-goi will first let you know which link you'll be taken to and only then can you click through. This is to prevent links from affecting your preview, so it remains consistent at all times. Besides, E-goi's own special links (such as unsubscribe, view online or share on social) will obviously only work on your live email. No worri...

My contacts are getting a "connection not private or secure" warning when clicking through my email links. Why?

Because your website domain has been set up to use HSTS! HSTS (HTTP Strict Transport Security) (//en.wikipedia.org/wiki/HTTP_Strict_Transport_Security) is a new, really cool security policy which keeps sites protected from man-in-the-middle attacks (//www.troyhunt.com/understanding-http-strict-transport/). It basically ensures any browser visiting your site will do so using a secure HTTPS connection. That's great news! :) However, when you added E-goi's CNAME to your domain (//helpdesk.e-g...

Using preview snippets to increase your email open rate

A growing number of inboxes (such as Gmail, Outlook and most mobile devices) offer a small preview text for each email. Gmail's look like this: Those greyish words right next to the subject line are pulled from the email's own copy. This is known as "snippet" or "pre-header", which you can - and should - use to add some extra sizzle to your subject! This, along with your sender name (https://helpdesk.e-goi.com/704420-Adding-a-sender) and sending reputation (//helpdesk.e-goi.com/398440-Iv...

Adding an RSS feed to my email

Got an RSS (//en.wikipedia.org/wiki/RSS) feed for your website or blog? You can have E-goi plug it automatically in your email and deliver it straight to your subscribers' inbox on a schedule! This is perfect to email your latest blog postings or send hot-off-the-press newsletters. In the example below, every article has been pulled by E-goi from an RSS feed. It's all done for you :) How to set it up? 1) Hit the "Engage" menu, hover the mouse pointer over "Email", and hit "Create". 2...