In this article
- Introduction
- Before you begin
- Step-by-step
- Frequently asked questions
Integrating JivoChat with E-goi lets you synch and target contacts, trigger campaigns, and create automation workflows.
What does the integration do?
E-goi's JivoChat integration is perfect to engage your JivoChat customers and leads. You'll be able to synch contacts between E-goi and JivoChat while segmenting and targeting them with engaging campaigns and nurturing workflows.
Before you begin
Requirements
Make sure you have a JivoChat Pro account, as only this version allows integrations. Be ready to log into both your JivoChat account and your E-goi account to do the integration.
Step-by-step
Creating a communication channel in JivoChat
1) If you haven't done so, you'll need one or more communication channels set up in JivoChat. Head over to JivoChat's online help for a how-to.
Generating and activating the webhook in E-goi
1) Head over to Goidini, E-goi's handy integrations tool. Login using the same credentials you use for your E-goi account.
2) Select Create, search for JivoChat and proceed to the integration page.
3) Copy the Webhook code we provide.
4) In your JivoChat account, go to the settings of the specific channel you want to integrate: Settings >> Channels >> Connect (next to "Live Chat").
5) Go to Integration settings for developers, enable the webhook and paste the code you copied.
Setting up synch in Goidini
Go back to Goidini:
1) Click Start to configure the integration.
2) Provide a name for the integration, choose the E-goi contact list thet JivoChat contacts will be funneled into and, if necessary, assign them a tag.
3) Save your settings by hitting Save.
To use the same webhook in multiple JivoChat channels, just do the above steps for each channel. If you want to use different contact lists and tags for each channel, you’ll need to create new webhooks for each.
Frequently Asked Questions
Can I use the same webhook for more than one JivoChat channel?
Yes. This will synch all JivoChat contacts into the E-goi contact list you specified for that webhook.
Can I assign different lists and tags to each communication channel in JivoChat?
Yes. You'll need to create new webhooks in Goidini and assign them to each JivoChat channel.
How can I edit the integration settings?
Simply log into Goidini with your E-goi credentials, search for the JivoChat integration and edit it at will.
Alternatively, in your E-goi account, head over to Integrations (under your user menu on the upper right corner). In the integrations page, scroll down to More integrations, click View all and locate the JivoChat integration to change your settings.