How does the suppression list work?

The suppression list is how E-goi automatically prevents you from re-importing bad contacts which would ruin your deliverability.

Which contacts do you mean?

- Invalid or dead email addresses (bounces)
- Email addresses reporting you for spam (be sure this doesn't happen!)
- Contacts requesting they never receive anything from you at all. In this case, your contacts can rather request not to receive anything from you at all or only any communications from a specific list of yours.

Whenever E-goi gets feedback from any of the above after you send your campaign (or if you ask us to do an account clean-up), those contacts will be automatically purged and moved to the suppression list to protect your account. If you later try to import them into any of your lists, E-goi will simply skip them.
To clean Spamtraps (oh boy...) that you may have in any of your lists, you should ask us to do an account clean-up as it is not done automatically.


Can I manually add contacts to my suppression list so I never import them?

Sure :)

1) Click the "Contacts" menu, then hit "Suppression list" (on the left-sided menu).

2) The suppression list will come up. Click "Add contacts for suppression", enter the contact's info (it can be an email address or a phone/mobile number) and save your changes.

If you already have a do-not-mail list from another marketing tool and you want to use it in E-goi, just copy all email addresses or phone numbers in that list and follow the steps above to paste them (make sure they are one per line), so you can add them to your E-goi suppression list in one go.

Can a contact in the suppression list be re-added to a mailing list in my E-goi account?

Contacts in your suppression list will never be re-added by import.

But they will be added if they subscribe to any of your lists using a sign-up form or if you insert them manually.