Contacts

Creating and managing contact lists

You can easily manage and grow your contact list on E-goi. Create a new list or import contacts into the preset list. You can also add extra fields to customize your list. Check your account type to see how many lists you can create.

Reconfirming your list for GDPR

GDPR requires consent from contacts. To reconfirm your list, set up a re-permission form, customize it, and create a re-permission email. Those who consent can be saved as "Consenters," and those who don't can be saved as "Non-consenters." After 30 days, remove the non-consenters.

Does GDPR require me to ask for permission from all my contacts again?

The General Data Protection Regulation (GDPR) does not require re-consent from contacts if you already follow best practices and have procedures in place to protect personal data. You can still message contacts via SMS, push or voice-based messages if they consented to receive messages through email. Old contacts do not need to re-confirm their subscription, but it's recommended to use a double opt-in form for new customers. If your contacts aren't even single opt-in, it's important to fix that ...

What are the available subscription statuses for my contacts in E-goi?

Contact statuses in E-goi include active, removed, unconfirmed, waiting for re-confirmation, inactive, moved, and forgotten.

Importing contacts from a file

E-goi makes it easy to import your contacts from a CSV or Excel file. You can upload any contact database and easily map the data fields. Once imported, you can update your existing contacts' data or tag the contacts for segmentation. You can also create importing templates to save time and automate importing from your own site. E-goi will email you the import results and provide explanations for each result.

Segmenting my contact list

Effective email marketing requires segmenting your contacts to send relevant content. E-goi offers various ways to segment your database easily.

Removing contacts in my list

This article explains how to remove contacts in E-goi, including removing single or multiple contacts, removing all contacts in a list or segment, and editing or re-enabling removed contacts. It also discusses hiding removed contacts and permanently removing contacts according to GDPR guidelines. Additionally, it clarifies that contacts with invalid email addresses will no longer receive emails but can still receive other types of messages if additional data is available.

Which date formats can I use when importing my database?

After importing contacts into E-goi, the dates will be displayed in the standard international format: yyyy-mm-dd.

What's a "list of entries" field and how should I import it into E-goi?

You can add extra fields to contacts in E-goi for additional information. For example, you can create a field for a list of favorite products.

Adding contacts

E-goi makes it easy to add contacts for sending messages. You can manually add, copy and paste, import from Excel/CSV, or use opt-in forms or external apps.