Contacts

How is my contact quota calculated?

Upon signing up for one of our paid plans (https://helpdesk.e-goi.com/561569-Signing-up-for-a-plan-or-topping-up-my-account), you can send out as many email (https://helpdesk.e-goi.com/104194-Creating-an-email-campaign), web push (https://helpdesk.e-goi.com/135733-Creating-a-web-push-message) and push (https://helpdesk.e-goi.com/596365-Creating-a-push-message) messages as needed, as what actually counts towards the plan limit is the total contacts in your E-goi account. How does E-goi tall...

How does the automated contact clean-up work?

If your contact list is quite old (say, people haven't heard from you in more than one year) or is a bit sketchy (https://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder), many of those email addresses are probably dead or have no one using them. Messages sent to those folks will bounce back (https://helpdesk.e-goi.com/721673-Whats-an-email-bounce-and-how-does-E-goi-handle-bounces), ruining your deliverability (hitting lots of bounces may actually suspe...

Searching contacts across all my lists

If you need to quickly find out whether a contact is in your E-goi account (and in which list), this will make your day: 1) Click the "Contacts" menu and hit the "Search for contacts across all lists" button (on the right-handed side). 2) Choose how you want E-goi to run the search (by looking for the contact's email address, mobile number or some other info), enter what specifically to search for and hit "Search". That's all there is to it! A couple seconds later, we'll show you th...

Creating unique fields

Unique fields are simply fields which won't accept duplicate data. They're perfect to prevent duped contacts, as E-goi won't let you add contacts whose data in a unique field is the same as another contact's. For example, the "email" field is usually unique to prevent repeated emails from getting in your list when you import contacts (https://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), manually add them (https://helpdesk.e-goi.com/474785-Adding-contacts) or use a sign-up form (...

Creating a contact list

Your E-goi account comes complete with a preset contact list (just head over to the "Lists" menu to view it). You can easily upload your contacts to it (https://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file) and grow it using the list's sign-up form (https://helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website)! If you'd like to create a new list instead, just: 1) Hit the "Contacts" menu and click "View all" (on the left-sided menu). 2) Hit the "Create list" button. ...

Permanently removing a contact as per GDPR

GDPR (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Protection-Regulation-Should-I-dread-it) grants people a right to be erased - ie. having their data removed from your contact list and stop being sent any of your messages. E-goi makes this pretty easy. If a contact asks you to be forgotten, simply edit their profile (https://helpdesk.e-goi.com/134309-Editing-contacts) and hit "Forget this contact as per GDPR" (you can also do it using our API (https://helpdesk.e-goi.com/511369-What...

Reconfirming your list for GDPR

If you never put much thought into marketing best practices (https://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder) while growing your list (shame!), GDPR (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Protection-Regulation-Should-I-dread-it) means there's really no two ways about it - consent is absolutely required! As you still haven't got it for your list, the only surefire way to be GDPR-compliant is asking everyone to confirm they want to...

What's the General Data Protection Regulation (GDPR)? Should I dread it?

No dreading required! The General Data Protection Regulation (https://www.eugdpr.org/) (GDPR) is simply about giving back some extra security and privacy control to EU citizens. Do I need to comply with GDPR? If you use E-goi and abide by our anti-spam policy (http://login.egoiapp.com/legal/anti-spam-policy) and marketing best practices, you've been complying since, well, forever! Check out this handy infographic: (https://create.piktochart.com/output/29572563-gdpr-should-you-dread-it) ...

Does GDPR require me to ask for permission from all my contacts again?

No :) There's nothing about this in the General Data Protection Regulation (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Protection-Regulation-Should-I-dread-it). If you already follow marketing best practices (https://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder) and you've got internal procedures in place to handle and protect personal data as per GDPR, you don't need to get consent from your contacts again. I've got no specific ...

What are the available subscription statuses for my contacts in E-goi?

They can be one of the following: Active Your contacts' standard status. E-goi will only send mailings to active contacts! Removed These contacts: a) opted out from the list (by clicking the "remove" link of an email E-goi sent them or by flagging that email as spam (//helpdesk.e-goi.com/276076-Im-getting-lots-of-complaints-and-opt-outs-Why) in some ISPs, such as Gmail, Outlook.com and Yahoo). b) were manually removed (//helpdesk.e-goi.com/476814-Removing-contacts-in-my...

Deleting a contact list

Deleting a list in E-goi is quite simple. 1) Hit the "Contacts" menu and click "View all" (on the left-sided menu). You'll be shown a page with all your contact lists. 2) Click the blue options button to the right of the list you want to remove, choose "Delete" and confirm you want to go ahead and erase it. Done! However, please note that if you've recently sent a campaign to the list you want to remove, it won't get deleted. You can only delete it about 30 days after that campaign ha...

Importing contacts from a file

Got an CSV or Excel file with your contacts? E-goi makes it easy to import it. You can upload virtually any contact database, from a plain-text email list to a full-blown sliced-and-diced Excel file. The more contact info you upload (eg. their name, mobile number, city, etc.), the more you can segment your sends (//helpdesk.e-goi.com/000269-Segmenting-my-mailing-list) later on to get the highest deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-f...

Adding extra fields to a contact list

When adding a contact to your list in E-goi, you can use the following fields: - First name - Last name - Email - Mobile - Phone - Birthdate If you need extra fields (eg. city, customer code, favourite items, etc.), you can easily create them: 1) Go to the "Contacts" menu, head over to the list you want to add fields to and hit "Options". 2) You'll be taken to the list settings page. Scroll down to "Extra fields" and click "Add". 3) Type in the name of the field and select it...

Merging multiple lists or contacts into a single list

Targeting your contacts with relevant mailings is what your marketing efforts should be all about, as its key for your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder). There's basically two ways to go about doing this: you can either have separate mailing lists for each audience type or (our preferred option) have a single mailing list with all your contacts and use segments to target them (//helpdesk.e-goi.com/000269-Segmenting-my-ma...

Segmenting my contact list (segments, tags and extra fields)

Effective email marketing is all about segmenting your contacts to target them with relevant mailings! That's why we pulled out all stops to offer you a smattering of ways to slice and dice your database in E-goi (basically, if you can imagine it, it can be done :). Seems cool, but how can you go about it? Just follow the steps below: 1) If you haven't done so already, import your contact database into E-goi (//www.e-goi.com/index.php?cID=8576) (you can't obviously segment an empty list ;)...

Removing contacts in my list

E-goi makes it pretty easy to remove contacts in your list, but keep in mind you can't easily get them back if you change your mind later! The only way is having us restore your backup, which isn't free. Another thing: if you've sent a campaign in the last 30 days to the contacts you want to remove, they won't be deleted! You can only do it 30 days after it has been sent out, to ensure they've got enough time to unsubscribe or edit their subscription. Still, if you want them to stop receiving...

Editing contacts

Modifying the information of a single contact in E-goi is dead easy! Just locate the contact in your mailing list, edit it and save your changes. But if you need to modify multiple contacts at the same time, E-goi makes it a doddle. Say you added a "Salesperson" field to your list (which contains the name of the sales manager assigned to each contact) and you want to change it to "John Smith". Simply follow the steps below: 1) Go to the "Contacts" menu, head to the mailing list containing ...

How many lists I can have in E-goi?

We recommend you have a single mailing list with all your contacts and use segments and tags to target them (//helpdesk.e-goi.com/000269-Segmenting-my-contact-list-segments-tags-and-extra-fields). This is far more flexible and effective in the long run, as you're free to slice and dice your list using as many segments or tags as needed! Nevertheless, sometimes you may want going for fully separated mailing lists and you can create multiple of them, up to a maximum set by your E-goi plan (http...

Using an email parser to auto-add contacts to my list

Say you'd like to to automatically add people to your subscriber list whenever they buy something from your online store. Email parsers allow you to do just that! E-goi will pull your customers' info off the order confirmation email and add it to your mailing list, so you can then auto-send them cross-selling offers or direct them to a sales funnel (/index.php?cID=8681). You can also user email parsers on membership services, CRMs and any lead generation tool. Basically, if whatever system yo...

Resending the opt-in confirmation email to contacts who haven't confirmed their subscription yet

If a contact uses a double opt-in sign-up form (//helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) to subscribe to your list but doesn't confirm their subscription (by clicking the confirmation link in the "Confirm your subscription" email they are sent), E-goi will keep the contact's status as "Unconfirmed (//helpdesk.e-goi.com/978440-What-are-the-available-subscription-statuses-for-a-contact-in-E-goi)" until they actually click the link. This usually happens when the contact f...

Which date formats can I use when importing my database?

When importing your contacts into E-goi (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), you can use any of the following formats for date-based fields (//helpdesk.e-goi.com/389791-Adding-extra-fields-to-a-contact-list) (eg. birthdays): yyyy-mm-dd dd-mm-yyyy yyyy/mm/dd dd/mm/yyyy yyyy.mm.dd dd.mm.yyyy yyyy mm dd dd mm yyyy If you're importing an Excel file (XLS or XLSX), make sure any dates in it are stored as text: 1) Open your contact file in Excel and right-click ...

What's a "list of entries" field and how should I import it into E-goi?

Any contact you add to E-goi has a set of default fields (name, email, etc.), but you can add extra fields for anything else you need! These extra fields can be text (eg. a postal address), numbers (eg. a customer ID), dates (eg. a birthdate) or even a list of entries. (eg. a list of favourite products). Say you have an online store with a list of favourite products for each customer and you want to import that info into E-goi. Just follow these steps: 1) Go to the "Contacts" menu, head to...

Exporting my mailing lists

We've made it really simple: 1) Head over to the "Contacts" menu and hit "Contacts" of the list you want to export. 2) A page displaying all contacts in that list will show up. Simply click the "Export" button (bottom right corner) and choose your file format. The file will then be downloaded to your computer. Your file will have the same data columns as the ones visible in your list. If you'd like all of them to be included, tick the "All columns" option. Exporting a segment in yo...

Keeping my contact list healthy

Fewer and fewer opens in your emails will inevitably ruin your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder), which is why you should always filter out those contacts who never open your mailings. E-goi makes it easy to keep your list healthy. Just follow the steps below: 1) Head to the "Contacts" menu and hit "Contacts" in the list you want to clean up. 2) A page will come up listing all contacts. What you do next depends on ...

What's the maximum database file size I can import into E-goi?

You can import database files up to 30 MB in size. A few tips when importing big files: - If you're importing an Excel file, make sure to save it in CSV format before uploading it into E-goi (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file) (CSV files are much leaner and smaller than Excel). - If your CSV file is still larger than 30 MB, you can try to compress it in gzip format in order to keep it up to 30 MB. To do so, simply download and install 7-Zip (http://www.7-zip.or...

Managing tags

E-goi's tags make it a cinch to segment your mailing list (//helpdesk.e-goi.com/000269-Segmenting-my-mailing-list-segments-tags-and-extra-fields). But if you've already added tags to the list and would like to rename, delete or create new ones, just do the following: 1) Go to the "Lists" menu, head to the mailing list containing the tags you want to modify and click on "Contacts". 2) You'll be taken to a page displaying all contacts in that list. Head over to the left-hand "Tags" panel and...

Undoing an import

If you import a bad mailing list which hurts your sending reputation (//helpdesk.e-goi.com/020136-Tenho-reputa%C3%A7%C3%A3o-de-envio-com-n%C3%ADvel-baixo-Qual-o-motivo) (or which even gets your account suspended (//helpdesk.e-goi.com/587449-Tenho-conta-bloqueada-E-agora)), you can usually undo the import. This is quite simple: 1) Head over to the "Contacts" menu in your E-goi account and hit "Actions" of the list you did the import into. 2) Find your import, click the options button on the...

Does E-goi purge invalid emails when importing my contact list?

If those are just misspellings (eg. no "@" symbol) and duplicate addresses, yes, E-go will auto-purge them for you on importing your mailing list (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file). This will help you get rid of some invalid emails (which would damage your sending reputation (//helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why)), but it may not be enough to remove all your undeliverables. How can I ensure all my emails are valid? Just go for our ...

How does the suppression list work?

The suppression list is how E-goi automatically prevents you from re-importing bad contacts which would ruin your deliverability (//helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why). Which contacts do you mean? - Invalid or dead email addresses (bounces) (//helpdesk.e-goi.com/721673-Whats-an-email-bounce-and-how-does-E-goi-handle-bounces) - Email addresses reporting you for spam (be sure this doesn't happen! (//helpdesk.e-goi.com/276076-Im-getting-lots-of-complaints-and-o...

Running a contest

Need to give away a prize to some lucky winners in your E-goi mailing list? Let's do it: 1) Go to the Contacts menu, head to the list you want to run your contest on and click Contacts. 2) A page will be shown with all contacts in that list. Click Actions for the whole list on the lower left corner of the page and hit Draw winners in the window that just came up. 3) Enter the number of winners E-goi will pick randomly out of your list total and choose or create the tag (eg. "sweepstakes winne...

What do my contact import results mean?

Whenever you import contacts into your E-goi lists (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), we'll email you the results. They break down like this: - Imported: the number of new contacts actually added to the list. - Updated: the number of contacts which aren't new, but whose profile was changed with new information from your file. This can happen if you tick the "I'm updating my database" option when doing your import. - Ignored: contacts which E-goi skipped and di...

Adding contacts

Your contacts are anyone you'll be sending messages to (//helpdesk.e-goi.com/362588-Sending-a-campaign) using E-goi. We tried to make adding contacts as effortless as possible. Start by heading over to the "Contacts" menu and click "Contacts" of the list you want to add your contacts to. The contacts page will come up. Hit the "Add/Update" button and choose from one of the options below: Add manually Just fill in the contact's profile and save it. E-goi will then let you add another on...

Resubscribing a contact who opted out by mistake

This is quite simple to do: 1) Head over to the "Contacts" menu and hit "Forms" of the mailing list the contact unsubscribed from. 2) You'll be taken to the forms (//helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) page. Locate the list's default form (it's usually the first one), click its options button to the right and choose "Link". 3) E-goi will pop up the form's URL. Copy it and paste it in your browser bar. 4) You'll see the list's sign-up form. Now just enter th...