Contacts

How does the automated contact clean-up work?

If your contact list is quite old (say, people haven't heard from you in more than one year) or is a bit sketchy (https://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder), many of those email addresses are probably dead ...

Searching contacts across all my lists

If you need to quickly find out whether a contact is in your E-goi account (and in which list), this will make your day: 1) Click the "Contacts" menu and hit the "Search for contacts across all lists" button (on the right-handed side). 2) Choose how ...

Creating unique fields

Unique fields are simply fields which won't accept duplicate data. They're perfect to prevent duped contacts, as E-goi won't let you add contacts whose data in a unique field is the same as another contact's. For example, the "email" field is usually unique...

Creating a contact list

Your E-goi account comes complete with a preset contact list (just head over to the "Lists" menu to view it). You can easily upload your contacts to it (https://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file) and grow it using the list's sign-up form...

Permanently removing a contact as per GDPR

GDPR (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Protection-Regulation-Should-I-dread-it) grants people a right to be erased - ie. having their data removed from your contact list and stop being sent any of your messages. E-goi makes this pretty...

Reconfirming your list for GDPR

If you never put much thought into marketing best practices (https://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder) while growing your list (shame!), GDPR (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Prote...

What's the General Data Protection Regulation (GDPR)? Should I dread it?

No dreading required! The General Data Protection Regulation (https://www.eugdpr.org/) (GDPR) is simply about giving back some extra security and privacy control to EU citizens. Do I need to comply with GDPR? If you use E-goi and abide by our anti-spam ...

Does GDPR require me to ask for permission from all my contacts again?

No :) There's nothing about this in the General Data Protection Regulation (https://helpdesk.e-goi.com/826196-Whats-the-General-Data-Protection-Regulation-Should-I-dread-it). If you already follow marketing best practices (https://helpdesk.e-goi.com/256836-...

What are the available subscription statuses for my contacts in E-goi?

They can be one of the following: Active Your contacts' standard status. E-goi will only send mailings to active contacts! Removed These contacts: a) opted out from the list (by clicking the "remove" link of an email E-goi sent them or b...

Deleting a contact list

Deleting a list in E-goi is quite simple. 1) Hit the "Contacts" menu and click "View all" (on the left-sided menu). You'll be shown a page with all your contact lists. 2) Click the blue options button to the right of the list you want to remove, choose "...

Importing contacts from a file

Got an CSV or Excel file with your contacts? E-goi makes it easy to import it. You can upload virtually any contact database, from a plain-text email list to a full-blown sliced-and-diced Excel file. The more contact info you upload (eg. their name, mobile nu...

Adding extra fields to a contact list

When adding a contact to your list in E-goi, you can use the following fields: - First name - Last name - Email - Mobile - Phone - Birthdate If you need extra fields (eg. city, customer code, favourite items, etc.), you can easily create them: 1)...

Merging multiple lists or contacts into a single list

Targeting your contacts with relevant mailings is what your marketing efforts should be all about, as its key for your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder). There's basically two ways to ...

Segmenting my contact list (segments, tags and extra fields)

Effective email marketing is all about segmenting your contacts to target them with relevant mailings! That's why we pulled out all stops to offer you a smattering of ways to slice and dice your database in E-goi (basically, if you can imagine it, it can be do...

Removing contacts in my list

E-goi makes it pretty easy to remove contacts in your list, but keep in mind you can't easily get them back if you change your mind later! The only way is having us restore your backup, which isn't free. Another thing: if you've sent a campaign in the last ...

Editing contacts

Modifying the information of a single contact in E-goi is dead easy! Just locate the contact in your mailing list, edit it and save your changes. But if you need to modify multiple contacts at the same time, E-goi makes it a doddle. Say you added a "Salespe...

How many lists I can have in E-goi?

We recommend you have a single mailing list with all your contacts and use segments and tags to target them (//helpdesk.e-goi.com/000269-Segmenting-my-contact-list-segments-tags-and-extra-fields). This is far more flexible and effective in the long run, as you...

Resending the opt-in confirmation email to contacts who haven't confirmed their subscription yet

If a contact uses a double opt-in sign-up form (//helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) to subscribe to your list but doesn't confirm their subscription (by clicking the confirmation link in the "Confirm your subscription" email they a...

Which date formats can I use when importing my database?

When importing your contacts into E-goi (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), you can use any of the following formats for date-based fields (//helpdesk.e-goi.com/389791-Adding-extra-fields-to-a-contact-list) (eg. birthdays): yyyy-mm...

What's a "list of entries" field and how should I import it into E-goi?

Any contact you add to E-goi has a set of default fields (name, email, etc.), but you can add extra fields for anything else you need! These extra fields can be text (eg. a postal address), numbers (eg. a customer ID), dates (eg. a birthdate) or even a list of...

Exporting my mailing lists

We've made it really simple: 1) Head over to the "Contacts" menu and hit "Contacts" of the list you want to export. 2) A page displaying all contacts in that list will show up. Simply click the "Export" button (bottom right corner) and choose your file f...

Keeping my contact list healthy

Fewer and fewer opens in your emails will inevitably ruin your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder), which is why you should always filter out those contacts who never open your mailings. ...

What's the maximum database file size I can import into E-goi?

You can import database files up to 30 MB in size. A few tips when importing big files: - If you're importing an Excel file, make sure to save it in CSV format before uploading it into E-goi (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file) (C...

Managing tags

E-goi's tags make it a cinch to segment your mailing list (//helpdesk.e-goi.com/000269-Segmenting-my-mailing-list-segments-tags-and-extra-fields). But if you've already added tags to the list and would like to rename, delete or create new ones, just do the fol...

Undoing an import

If you import a bad mailing list which hurts your sending reputation (//helpdesk.e-goi.com/020136-Tenho-reputa%C3%A7%C3%A3o-de-envio-com-n%C3%ADvel-baixo-Qual-o-motivo) (or which even gets your account suspended (//helpdesk.e-goi.com/587449-Tenho-conta-bloquea...

Does E-goi purge invalid emails when importing my contact list?

If those are just misspellings (eg. no "@" symbol) and duplicate addresses, yes, E-go will auto-purge them for you on importing your mailing list (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file). This will help you get rid of some invalid emails (w...

How does the suppression list work?

The suppression list is how E-goi automatically prevents you from re-importing bad contacts which would ruin your deliverability (//helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why). Which contacts do you mean? - Invalid or dead email ad...

Running a contest

Need to give away a prize to some lucky winners in your E-goi mailing list? Let's do it: 1) Go to the Contacts menu, head to the list you want to run your contest on and click Contacts. 2) A page will be shown with all contacts in that list. Click Actions fo...

What do my contact import results mean?

Whenever you import contacts into your E-goi lists (//helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), we'll email you the results. They break down like this: - Imported: the number of new contacts actually added to the list. - Updated: the num...

Adding contacts

Your contacts are anyone you'll be sending messages to (//helpdesk.e-goi.com/362588-Sending-a-campaign) using E-goi. We tried to make adding contacts as effortless as possible. Start by heading over to the "Contacts" menu and click "Contacts" of the list yo...

Resubscribing a contact who opted out by mistake

This is quite simple to do: 1) Head over to the "Contacts" menu and hit "Forms" of the mailing list the contact unsubscribed from. 2) You'll be taken to the forms (//helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) page. Locate the list's d...