Account

- Themes of this article - Introduction - What is an E-goi account (#whatis) - Before you start - Requirements (#requirements) - Step by step - Create your E-goi account (#create) - Using your E-goi account (#useaccount) - Delete your E-goi account (#deleteaccount) - Unlock account suspended for low reputation (#reputation) - Unlock account suspended for dangerous contact imports (#import) - Unlock account suspended for exceeding plan limit (#planexc...

E-goi provides various security options to protect your account, including password expiration, inactivity timeout, password format, two-step verification, login lock, and login time frame/IP addresses.

Switching from Mailchimp to E-goi? We offer two ways to do it: we can do it for you or you can follow our step-by-step guide to import your contact lists. Unfortunately, you can't directly import campaigns, but you can recreate them using our Advanced Editor or Email Builder. Forms and automations need to be created from scratch in E-goi.

Having your account blocked can occur for several reasons, including a low sending reputation, suspicious list imports, exceeding plan limits, lack of payment, or abuse/illegal activity. To re-enable your account, you may need to authenticate your email sender, get rid of problematic contact lists, upgrade your plan or reduce the number of contacts, make outstanding payments, or contact support for further assistance.

E-goi offers help through their Help button and tickets. Live tech support is available for paid accounts. Screenshots and email attachments are encouraged for tech issues. Remote access to the user's computer may be required in some cases.