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Changing my account's security settings

E-goi comes complete with multiple ways to protect your account. Some are enabled by default, but you can modify all of them at any time: 1) Hit the upper-right corner menu and click Users. 2) You'll be taken to the users section. Click the gear-shaped icon right next to Create user. 3) The security options will pop up. Keep in mind any changes here will be reflected across all users in your account (https://helpdesk.e-goi.com/367748-Adding-users-to-my-E-goi-account): - Expire passwo...

What's E-goi's 1-on-1 strategy coaching and how does it work?

We want your business to succeed at being awesome! E-goi is our gift to help you get there. But we can go one step further. We can coach you on which marketing strategy works for your specific business and how to snap it into action. That's essentially what our 1-on-1 coaching is all about :) How does it work? E-goi's 1-on-1 strategy coaching is a tailor-made, no-strings-attached service we offer to anyone signing up for an E-goi Pro plan (https://www.e-goi.com/pricing/plans/) for the ...

Switching from Mailchimp to E-goi

Looking to switch from Mailchimp to E-goi? :) We've got two ways to do it, so you can carry over right away! Send us your details and we'll do it for you Just fill in this form. We'll walk you through it :) Or follow this how-to If you'd rather do it yourself, check out the steps below. They will show you how to import your contact lists from Mailchimp. What about your campaigns, forms and automations? We'll discuss them at the end of this guide. How to import con...

How does my E-goi trial work?

After creating your E-goi account, you've got 30 days to trial it out. At any time you can upgrade to a full-featured paid account (https://helpdesk.e-goi.com/561569-Signing-up-for-a-plan-or-topping-up-my-account). Where can I see how long until my trial ends? Simply glance at the banner at the top of your E-goi account. What can I do in my trial? Your 30-day trial grants access to most E-goi features. You're able to send out: - 250 emails (https://helpdesk.e-goi.com/...

What's the E-goi Community and where can I find it?

The Community is where E-goi users share new feature ideas and improvements. Top-voted suggestions will be given priority in our development roadmap :-) To have your say: 1) Log into your account and hit "Community" on the bottom of the main dashboard. 2) If you've already completed the account's first steps, you should see a window with the Community's latest topics, where you can then post, comment and vote.

Which browsers should I use E-goi with? Can I use it on my smartphone as well?

Go for Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/)! Although using E-goi with other browsers is doable, we can't ensure you'll have a bump-free ride, as we designed E-goi with Chrome and Firefox specifically in mind. Can I use E-goi with my smartphone or tablet? If your mobile or tablet screen isn't too small, yep, you can do some simple things (viewing lists, sending campaigns, etc.), but for advanced stuff - such as designing a newsletter (https://...

I can't sign up for an E-goi account using my email address. Why?

Because not all email addresses are meant for email marketing. We let you use almost any address when creating your E-goi account, except for a handful which would seriously hamper your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder)! These are known as role accounts and are usually assigned to company departments (eg. billing@, help@, webmaster@, etc.). Never use them for marketing purposes, as they don't embody you as an individu...

E-goi tells me that my user's email is no longer accessible. Now what?

Every user in E-goi (i.e. anyone acessing E-goi with a user account) needs to have a valid email address to receive system notifications (eg. import results, performance reports, etc.) and to get in touch with our support staff when needed. If E-goi notices that your user's email address is no longer accessible due to a hard bounce, you'll only be able to log into E-goi after you change your email to a working address. How? It's quite simple: 1) E-goi will ask you to change your user's ema...

My account was suspended! What can I do?

Having your account blocked means something pretty serious has gone down: Sending reputation too low (#reputation) Trying to import suspicious lists (#import) Exceeding your plan limit (#planexceeded) Lack of payment (#payment) Abuse or illegal activity (#abuse) Your sending reputation is too low! Major email providers (also known as ISPs), such as Gmail, Outlook.com, Yahoo and AOL, keep close tabs on how people respond to your mailings (//blog.e-goi.com/en/straight-from-email-bo...

I can't log into E-goi. Help!

E-goi usually requires two basic things: a browser (be sure it's Chrome or Firefox) and an Internet connection. If something goes wonky with either of them, you may be unable to log in. Are you sure you entered the right login and password? If E-goi can't match your login to any account, it won't be able to let you through. Be sure you didn't mistype your login, made it uppercase or added spaces before or after it! If you're positive this is the right login, drop us a line (https://www....

Change the way E-goi notifies me about what my contacts are doing

By default, E-goi will send you a notification email whenever someone subscribes to your mailing list or a contact does something important (opts out, recommends your mailings, etc.). If you'd like to disable these notifications or choose to have someone else receiving them, simply: 1) Go to the "Contacts" menu, head to the list whose settings you want to modify and hit "Options". 2) On the options page, go to the "Notifications" section, disable the actions you don't want E-goi to ...

Deleting my E-goi account

If you decide you don't want to use E-goi anymore (sniff, please tell us why!), you can simply stop using it. The account will be automatically deleted after some time (//helpdesk.e-goi.com/402044-Can-my-E-goi-account-be-deleted-from-lack-of-use). But if you'd rather delete it right now, just follow these steps: 1) Log into your E-goi account and go to your user menu (upper right corner). 2) Select "Account settings". A new page will come up. Hit the "Delete this E-goi account" button a...

Can my E-goi account be deleted from lack of use?

Yes. It'll take 90 days of inactivity, so don't worry if you're just going on a short hiatus. We also purge accounts with no E-goi plan (eg. expired trials or monthly plans you didn't renew) and which then remain suspended for a further 90 days in a row. We'll send you a couple email notifications about it well in advance. Still, if you're planning not to use your account for an extended period of time, make sure to at least export your lists (//helpdesk.e-goi.com/020849-Exporting-my-maili...

How do I get support?

If you'd like some help while using E-goi, just hit the Help button (lower right corner) and type in your question :-) E-goi will show you a couple of related how-tos. If none of th ose answers your question, you can open a ticket to drop us a line. Do all E-goi accounts include live tech support? Every account gets how-to suggestions plus full access to our knowledge base (//helpdesk.e-goi.com/295386-English). Live tech support is available for paid E-goi accounts (https://www.e-...

Which payment methods does E-goi accept?

For our Base and Pro plans (https://www.e-goi.com/pricing/): - Credit card - Paypal account For Corporate plans (https://www.e-goi.com/pricing/): - Credit card - Paypal account - Bank transfer For pay-as-you-go (https://www.e-goi.com/prices-per-message/): - All methods available for Base and Pro plans How long does it take to pro cess my payment? It's usually quite fast, but it depends on the method you've chosen. Have a look at this breakdown! (//helpdesk.e-goi.com/...

E-goi seems slow or shaky. Is there anything in my Internet connection messing with it?

If you've got trouble logging into E-goi (//helpdesk.e-goi.com/516839-I-suddenly-get-a-cant-connect-error-while-using-E-goi-Help), viewing your campaign images (//helpdesk.e-goi.com/669989-All-images-in-my-email-disappeared-Why) or delivering E-goi's emails to your own domain (//helpdesk.e-goi.com/611960-Im-not-receiving-emails-sent-by-E-goi-in-my-corporate-address-Now-what) and none of our quick fixes help, yes, something might be wrong with your internal network settings :( No worries thoug...