Account

What's E-goi's 1-on-1 strategy coaching and how does it work?

We want your business to succeed at being awesome! E-goi is our gift to help you get there. But we can go one step further. We can coach you on which marketing strategy works for your specific business and how to snap it into action. That's essentially what ou...

E-goi tells me I can't login because of an adblocker. Help!

Sometimes, adblocking (https://en.wikipedia.org/wiki/Ad_blocking) and anti-virus software (especially uBlock and some Kaspersky versions) may get a little cranky and prevent you from logging into E-goi. What should I do? If you use uBlock, simply hea...

Switching from MailChimp to E-goi

Looking to switch from MailChimp to E-goi? :) We have two possible ways to do it, so that you can switch right away! You can send us your contact details and we'll do it for you! Just fill in this form. Then we'll walk you through it :) A...

How does my E-goi trial work?

After creating your E-goi account, you've got 30 days to trial it out any way you fancy. At all times you can upgrade to a full-featured paid account (https://helpdesk.e-goi.com/561569-Signing-up-for-a-plan-or-topping-up-my-account). Where can I see h...

Where can I see a cost report for all my sends?

Just do this: 1) Click your user menu (upper right corner) and choose "Account balance". 2) On the account balance page, hit the "Cost report" button. You'll be taken to a cost breakdown of all emails you've sent using E-goi so far. Feel free to s...

What's the E-goi Community and where can I find it?

The Community is where E-goi users share new feature ideas and improvements. Top-voted suggestions will be given priority in our development roadmap :-) To have your say: 1) Log into your account and hit "E-goi" on the upper left corner. 2) If you've ...

Which browsers should I use E-goi with? Can I use it on my smartphone as well?

Go for Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/)! Although using E-goi with other browsers is doable, we can't ensure you'll have a bump-free ride, as we designed E-goi with Chrome and Firefox specifically in mind. ...

I can't sign up for an E-goi account using my email address. Why?

Because not all email addresses are meant for email marketing. We let you use almost any address when creating your E-goi account, except for a handful which would seriously hamper your deliverability (//helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails...

E-goi tells me that my user's e-mail is no longer accessible. Now what?

Every user in E-goi (i.e. anyone acessing E-goi with a user account) needs to have a valid email address to receive system notifications (eg. import results, performance reports, etc.) and to get in touch with our support staff when needed. So, if E-goi not...

My account was suspended! What can I do?

Having your account blocked means something pretty serious has gone down: Sending reputation too low (#reputation) Trying to import suspicious lists (#import) Exceeding your plan limit (#planexceeded) Lack of payment (#payment) Abuse or illegal activity...

I suddenly get a "can't connect" error while using E-goi. Help!

Easy, don't panic! This doesn't mean E-goi is down (although sometimes accidents do happen :). In our experience, the issue usually lies somewhere else. Can you access E-goi using a different browser, computer or network connection (eg. outside your wor...

Change the way E-goi notifies me about what my contacts are doing

By default, E-goi will send you a notification email whenever someone subscribes to your mailing list or a contact does something important (opts out, recommends your mailings, etc.). If you'd like to disable these notifications or choose to have someone el...

Deleting my E-goi account

If you decide you don't want to use E-goi anymore (sniff, please tell us why!), you can simply stop using it. The account will be automatically deleted after some time (//helpdesk.e-goi.com/402044-Can-my-E-goi-account-be-deleted-from-lack-of-use). But if yo...

Can my E-goi account be deleted from lack of use?

Yes. It'll take a while though, so don't worry if you're just going on a short hiatus :-) We usually purge E-goi accounts after about 6 months with no user login. We also delete E-goi trial accounts (https://helpdesk.e-goi.com/910140-How-does-my-E-goi-tr...

How do I get support?

If you'd like some help while using E-goi, just hit the "Help" menu and type in your question :) E-goi will show you a couple of related how-tos. If none of th ose answers your question, simply click "Contact support" to drop us a line. All messages b...

E-goi seems slow or shaky. Is there anything in my Internet connection messing with it?

If you've got trouble logging into E-goi (//helpdesk.e-goi.com/516839-I-suddenly-get-a-cant-connect-error-while-using-E-goi-Help), viewing your campaign images (//helpdesk.e-goi.com/669989-All-images-in-my-email-disappeared-Why) or delivering E-goi's emails to...