Voice

IVR (Interactive Voice Response) is an automated phone system of voice messages that can be activated by commands on a phone keypad. They are used to identify, segment and route calls. For example: - A client has used your services >> You can send an NPS campaign via IVR. - A customer has an appointment >> Send an IVR message to confirm it. How it works in practice: 1- Send an IVR campaign. 2- Your client picks up and interacts with it. 3- You collect the data p...

Voice broadcasts are automated phone calls which play a pre-recorded message. They come in very handy for political campaigns, donor thank-yous or as a cool way to increase attendance for big events, concerts and star-studded games (//www.e-goi.com/en/what-egoi/real-life-examples/i-got-call-star-player-inviting-me-attend-game/). Creating a voice broadcast in E-goi is pretty simple: 1) Hit the "Engage" menu, hover the mouse pointer over "Voice", and click "Create" 2) Choose the mailing lis...