Account

I can't sign up for an E-goi account using my email address. Why?

Because not all email addresses are meant for email marketing. We let you use almost any address when creating your E-goi account, except for a handful which would seriously hamper your deliverability (http://helpdesk.e-goi.com/256836-How-can-I-prevent-my-e...

What's E-goi's tax/VAT number?

If you need our billing information for bookkeeping, feel free to use the info below: Company name: MIGUEL GONÇALVES UNIPESSOAL, LDA Postal address: Av. Menéres, 834 4450-190 Matosinhos Portugal Tax/VAT number: PT 506305716

Signing up for a plan or topping up my account

Quite simple actually: 1) Hit the "Upgrade" button on the upper right corner of your E-goi account. 2) Choose between a monthly plan (http://www.e-goi.com/index.php?cID=946) or pay-as-you-go (http://www.e-goi.com/index.php?cID=959). 3) Select your pla...

E-goi tells me that my user's e-mail is no longer accessible. Now what?

Every user in E-goi (i.e. anyone acessing E-goi with a user account) needs to have a valid email address to receive system notifications (eg. import results, performance reports, etc.) and to get in touch with our support staff when needed. So, if E-goi not...

Pointing my affiliate links to a specific E-goi site webpage

When you become an E-goi affiliate, we provide you with a uniquely generated affiliate URL, which you must use whenever you create a link on a webpage to refer people to E-goi's site. This URL is essential for us to track your referrals and process your commis...

Adding users to my E-goi account

Sometimes it may come in handy to allow fellow workers in your company (eg. designers, junior marketing managers, etc.) to use your E-goi account as well. You can easily do this in a secure way (no need to part with your own login data). Just create a user ...

Viewing the invoice of an E-goi service I purchased

Whenever you buy something (http://helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) from us, we'll invoice you a few days after your purchase. All invoices are available in your E-goi account in PDF format: 1) Go to the upper right cor...

Becoming an E-goi affiliate

Becoming an E-goi affiliate is quick, easy and free! You'll be up and running in no time. Just follow the steps below: 1) Sign up for an E-goi account. If you already have an account, skip this step. If you haven't signed up yet, click here to create your f...

Do you have a money-back guarantee?

If you signed up for one of our email plans (https://www.e-goi.com/en/pricing/email-unlimited-sends/), yes, we do have a 30-day money back guarantee! We're confident you'll love E-goi to bits, but if you are unhappy due to technical issues within our sole r...

My account was suspended! What can I do?

Having your account blocked means something pretty serious has gone down: Sending reputation too low (#reputation) Trying to import suspicious lists (#import) Exceeding your plan limit (#planexceeded) Lack of payment (#payment) Abuse or illegal activity...

I suddenly get a "can't connect" error while using E-goi. Help!

Easy, don't panic! This doesn't mean E-goi is down (although sometimes accidents do happen :). In our experience, the issue usually lies somewhere else. **Can you access E-goi using a different browser, computer or network connection (eg. outside your w...

Withdrawing my E-goi affiliate/reseller earnings

So you've accumulated a nice sum of money in your E-goi account from your affiliate or sales agent earnings (http://helpdesk.e-goi.com/913556-Becoming-an-E-goi-affiliate)? Great, congrats! It's now time to claim it. Just follow the steps below: 1) Go to you...

Becoming an E-goi Sales Partner

Becoming an E-goi partner (https://www.e-goi.com/en/solutions/partners/agentes-comerciais/) is quick, easy and free! You'll be up and running in no time. Just follow the steps below: 1) Sign up for an E-goi account. If you already have an account, skip this...

Change the way E-goi notifies me about what my contacts are doing

By default, E-goi will send you a notification email whenever someone subscribes to your mailing list or a contact does something important (opts out, recommends your mailings, etc.). If you'd like to disable these notifications or choose to have someone el...

Deleting my E-goi account

If you decide you don't want to use E-goi anymore (sniff, please tell us why!), you can simply stop using it. The account will be automatically deleted after some time (https://helpdesk.e-goi.com/402044-Can-my-E-goi-account-be-deleted-from-lack-of-use). But...

I've just signed up for an E-goi paid service. When can I use it?

You can usually start using it right away, but it all depends on the payment method (http://helpdesk.e-goi.com/289235-Which-payments-methods-does-E-goi-accept) you've chosen. - Credit card or Paypal account: up to 24 hours (it'll often take just a few minut...

Changing my password

Quite simple really: 1) Head over to your user menu (upper right corner) and select "Users". 2) You'll be taken to the users page. Go to the user whose password you want to modify and click its lock-shaped "Change password" icon. 3) Enter the current ...

Can my E-goi account be deleted from lack of use?

Yes. It'll take a while though, so don't worry if you're just going on a short hiatus :) We usually purge E-goi accounts after about 6 months without any user activity. We'll send you a couple email notifications about it well in advance. Still, if you'r...

How do I get support?

If you'd like some help while using E-goi, just hit the "Help" menu and type in your question :) E-goi will show you a couple of related how-tos. If none of th ose answers your question, simply click "Contact support" to drop us a line. All messages b...

Which payments methods does E-goi accept?

For Starter plans (https://www.e-goi.com/en/pricing/email-unlimited-sends/): - Credit card - Paypal account For Pro and Enterprise plans (https://www.e-goi.com/en/pricing/email-unlimited-sends/) (plus 6-monthly and annual Starter plans): - Credit card -...

Changing E-goi's language

Your E-goi account is available in multiple languages. I t's quite simple to switch between them: 1) Go to your user menu (upper right corner) and click "Preferences". 2) Change the "Language" option to your desired language and save your changes. D...

Signing up for the free 5001 plan

Got fewer than 5001 contacts? Send them unlimited emails (and set up autoresponders and sales funnels (http://helpdesk.e-goi.com/167547-Creating-an-autoresponder)) without paying a penny! Just sign up for our free 5001 plan (https://www.e-goi.com/en/p/egoi-pla...

E-goi seems slow or shaky. Is there anything in my Internet connection messing with it?

If you've got trouble logging into E-goi (http://helpdesk.e-goi.com/516839-I-suddenly-get-a-cant-connect-error-while-using-E-goi-Help), viewing your campaign images (http://helpdesk.e-goi.com/669989-All-images-in-my-email-disappeared-Why) or delivering E-goi's...

Changing the credit card for my recurring payment

If you've set your E-goi payment to be automatic but you need to update your credit card later on (in case, for example, the card is about to expire), just do the following: 1) Head over to your user menu (upper right corner). Under "Payment", click the "Ca...

Redeeming an E-goi voucher

Got an E-goi voucher? Congrats, let's use it :) How you do it depends on your voucher type: **I got a discount on a monthly plan (http://www.e-goi.com/index.php?cID=946)** 1) Head over to your user menu (upper right corner) and click the "Sign up" butto...