Contacts

What are the available subscription statuses for my contacts in E-goi?

They can be one of the following: **Active** Your contacts' standard status. E-goi will only send mailings to active contacts! **Removed** These contacts: a) opted out from the list (by clicking the "remove" link of an email E-goi sent t...

Deleting a contact list

Deleting a list in E-goi is quite simple. 1) Click the "Lists" menu and you'll be shown a page with all your contact lists. 2) Click the blue options button to the right of the list you want to remove, choose "Delete" and confirm you want to go ahead and...

Importing contacts from a file

E-goi makes it easy to import your contact database: 1) If your database comprises more than just the contacts' email (eg., their name, mobile, city, address, etc.), make sure the file has different columns for each of those fields (check out the picture be...

Adding extra fields to a contact list

When adding a contact to your mailing list in E-goi, you can use the following fields: - First name - Last name - Email - Mobile - Telephone - Fax - Birthdate They are usually enough to manage your list, but if you need extra fields (eg. city, cust...

Merging multiple lists or contacts into a single list

Targeting your contacts with relevant mailings is what your marketing efforts should be all about, as its key for your deliverability (http://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder). There's basically two way...

Segmenting my contact list (segments, tags and extra fields)

Effective email marketing is all about segmenting your contacts to target them with relevant mailings! That's why we pulled out all stops to offer you a smattering of ways to slice and dice your database in E-goi (basically, if you can imagine it, it can be do...

Removing contacts in my list

E-goi makes it pretty easy to remove multiple contacts in your mailing list in a single go, but keep in mind you can't get them back! The only way to undo your removal is to have us restore a backup, which you'll need to pay for. Besides, if you have sent a...

Changing the data of multiple contacts in a single go

Modifying the information of a single contact in E-goi is dead easy! Just locate the contact in your mailing list, edit it and save your changes. But if you need to modify multiple contacts at the same time, E-goi makes it a doddle. Say you added a "Salespe...

How many lists I can have in E-goi?

We recommend you have a single mailing list with all your contacts and use segments and tags to target them (http://helpdesk.e-goi.com/000269-Segmenting-my-contact-list-segments-tags-and-extra-fields). This is far more flexible and effective in the long run, a...

Using an email parser to auto-add contacts to my list

Say you'd like to to automatically add people to your subscriber list whenever they buy something from your online store. Email parsers allow you to do just that! E-goi will pull your customers' info off the order confirmation email and add it to your mailing ...

Resending the opt-in confirmation email to contacts who haven't confirmed their subscription yet

If a contact uses a double opt-in sign-up form (http://helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) to subscribe to your list but doesn't confirm their subscription (by clicking the confirmation link in the "Confirm your subscription" email t...

Which date formats can I use when importing my database?

When importing your contacts into E-goi (http://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), you can use any of the following formats for date-based fields (http://helpdesk.e-goi.com/389791-Adding-extra-fields-to-a-contact-list) (eg. birthdays): ...

What's a "list of entries" field and how should I import it into E-goi?

Any contact you add to E-goi has a set of default fields (name, email, etc.), but you can add extra fields for anything else you need! These extra fields can be text (eg. a postal address), numbers (eg. a customer ID), dates (eg. a birthdate) or even a list of...

Exporting my mailing lists

We've made it really simple: 1) Head over to the "Lists" menu and hit "Contacts" of the list you want to export. 2) A page displaying all contacts in that list will show up. Simply click the "Export" button (bottom right corner) and choose your file form...

Cleaning up my contact database

Fewer and fewer opens in your emails will inevitably ruin your deliverability (http://helpdesk.e-goi.com/256836-How-can-I-prevent-my-emails-from-ending-up-in-the-spam-folder), which is why you should always filter out those contacts who never open your mailing...

What's the maximum database file size I can import into E-goi?

You can import database files up to 30 MB in size. A few tips when importing big files: - If you're importing an Excel file, make sure to save it in CSV format before uploading it into E-goi (http://helpdesk.e-goi.com/919835-Importing-contacts-from-a-fil...

Managing tags

E-goi's tags make it a cinch to segment your mailing list (http://helpdesk.e-goi.com/000269-Segmenting-my-mailing-list-segments-tags-and-extra-fields). But if you've already added tags to the list and would like to rename, delete or create new ones, just do th...

Undoing an import

If you import a bad mailing list which hurts your sending reputation (http://helpdesk.e-goi.com/020136-Tenho-reputa%C3%A7%C3%A3o-de-envio-com-n%C3%ADvel-baixo-Qual-o-motivo) (or which even gets your account suspended (http://helpdesk.e-goi.com/587449-Tenho-con...

Does E-goi purge invalid emails when importing my contact list?

If those are just misspellings (eg. no "@" symbol) and duplicate addresses, yes, E-go will auto-purge them for you on importing your mailing list (http://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file). This will help you get rid of some invalid emai...

How does the suppression list work?

The suppression list is how E-goi automatically prevents you from re-importing bad contacts which would ruin your deliverability (http://helpdesk.e-goi.com/398440-Ive-got-a-low-sending-reputation-Why). Which contacts do you mean? - Invalid or dead ema...

Running a contest

Need to give away a prize to some lucky winners in your E-goi mailing list? Let's do it: 1) Go to the "Lists" menu, head to the list you want to run your contest on and click "Contacts". 2) A page will be shown with all contacts in that list. Click "Acti...

What do my contact import results mean?

Whenever you import contacts into your E-goi lists (http://helpdesk.e-goi.com/919835-Importing-contacts-from-a-file), we'll email you the results. They break down like this: - Imported: the number of new contacts actually added to the list. - Updated: th...

Manually triggering Autobots for individual contacts

An Autobot (https://www.e-goi.com/en/p/autobots/) will set off whenever your contacts trigger it (http://helpdesk.e-goi.com/734599-Which-triggers-and-actions-can-I-use-for-my-Autobots). Say you've created an email follow-up series (http://helpdesk.e-goi.com/16...

Exporting your contacts from Gmail, Outlook.com, Yahoo or AOL

Just follow these external how-tos: - Gmail (https://support.google.com/mail/answer/1069522?hl=en) - Outlook.com (https://www.lifewire.com/export-contacts-from-hotmail-1174240) - YahooMail (https://help.yahoo.com/kb/SLN22580.html) - AOL (https://help.aol...

Adding contacts

Your contacts are anyone you'll be sending messages to (http://helpdesk.e-goi.com/362588-Sending-a-campaign) using E-goi. We tried to make adding contacts as effortless as possible. Start by heading over to the "Lists" menu and click "Contacts" of the list ...

Resubscribing a contact who opted out by mistake

This is quite simple to do: 1) Head over to the "Lists" menu and hit "Forms" of the mailing list the contact unsubscribed from. 2) You'll be taken to the forms (http://helpdesk.e-goi.com/603920-Adding-a-sign-up-form-to-my-website) page. Locate the list's...